Some Wii users are experiencing problems with their systems after connecting to WiiConnect24 and downloading the first system update. Every time a WiiConnect24 connection is attempted after this, it results in an error message, the most common one being, error code 110213 – “There is a problem with the WiiConnect24 service. Please try again later.” Now, this doesn’t mean you can’t play games and use regular Wii functions, but it means you can’t connect to the network, which means no downloading Virtual Console titles, sending messages, and so on.
However, it seems that in rarer cases, Wii systems will just stop working altogether, which is unfortunate considering Nintendo’s good hardware track record.
Nintendo is aware of these issues and asks that all affected users call customer support at 1-800-255-3700. If you don’t mind losing any save data you have on your system, you can get a new console from Nintendo in just 3-4 business days. During this time you can keep your old console; you’ll have to send it to Nintendo within 24 days. Note that you won’t be able to transfer Virtual Console games to the new system, as VC titles are tied to the system they were downloaded to.
If you’ve already invested tons of time in your console and built up important data, you can choose to have Nintendo fix your console and return it to you. This option takes much longer, though – 8 to 12 business days – and means you’ll have to wait for a shipping label, send your console to Nintendo, and wait some more to get it back.
Nintendo also recommends visiting its online customer support section if you have other issues. Particularly, if you are getting a 5-digit error code or experiencing longer-than-usual download times, Nintendo offers this advice:
# Use the “Search for an Access Point” feature in the Wii console’s setup menu, and see if there are many different networks shown. Having multiple wireless networks in the same area can cause interference and affect download times.
# Make sure there are no cordless phones, cell phones, microwave ovens, or other devices on that could cause interference.
# Try adjusting the “Channel” your wireless router broadcasts on. We recommend setting your wireless router to either channel 1 or 11. This can potentially increase the download speed. For information on accessing your router’s settings, click here to select the brand name and model number of your router (if available).